Payment and Refund Policy
This Payment and Refund Policy was last updated on 4 October 2026.
Scope of the Policy and the Products or Services It Covers
This policy applies to all payments made for courses and training programmes offered by newsspherx that focus on live production decks and control rooms. These include instruction in multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy covers both in-person workshops and digital course materials purchased through the website. It governs transactions for individual modules, full certification programmes, and bundled access to recorded sessions. Every booking or purchase is subject to the terms described here, ensuring clarity for customers based in the United Kingdom.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included in the advertised price where applicable. No hidden fees are added at checkout for standard enrolments. Optional extras such as printed course notes or extended access periods are shown separately before payment is authorised. Customers are responsible for any currency conversion charges imposed by their card issuer if paying from outside the United Kingdom. newsspherx reserves the right to adjust prices for new enrolments, but existing bookings remain at the confirmed rate.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Payments are accepted via major credit and debit cards, bank transfers, and approved digital wallets. Each transaction is authorised in real time through secure payment gateways that comply with UK financial regulations. Card details are never stored on newsspherx systems. Authorisation occurs immediately upon submission, and funds are held until the booking is confirmed. Security measures include encryption and compliance with industry standards to protect customer information during processing.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed once payment is successfully authorised and a confirmation email is sent to the customer. This email contains the course details, start date, and access instructions. Until this confirmation is received, no binding agreement exists. For digital courses, access is granted automatically after confirmation. For live sessions, a separate timetable confirmation follows within two working days. Customers should retain the confirmation for their records.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations, customers have a 14-day cooling-off period from the date of booking confirmation to cancel without reason. This applies to most courses. However, if digital content is accessed or downloaded during this period, the right to cancel may be lost. For live workshops scheduled within the cooling-off period, cancellation must be notified in writing before the event begins. Special rules apply to promotional bundles where partial access has already occurred.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for cancellations within the cooling-off period provided no substantial content has been accessed. Once a course has commenced or digital materials have been downloaded, refunds are not granted except in cases of documented technical failure on the part of newsspherx. Non-refundable items include customised certification fees, third-party licensing costs, and any promotional discounts already applied. Services delivered in full before the cancellation request are excluded from refund consideration.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, customers must email [email protected] with the subject line Refund Request. The message should include the booking reference number, full name, contact telephone number using 01494 671234, and a clear statement of the reason. Supporting evidence such as screenshots of technical issues should be attached where relevant. Requests must be submitted within the applicable time limits. Incomplete submissions will be returned for additional information.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receipt, refund requests are reviewed within ten working days. newsspherx assesses eligibility against the policy criteria. Customers receive written notification of the outcome via email. Approved refunds proceed to processing. Rejected requests include an explanation and details of any alternative options, such as course transfer. All decisions are final but may be appealed by providing further documentation.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Credit and debit card refunds typically appear within five to ten working days, though bank processing times may vary. Bank transfer refunds are completed within seven working days. Digital wallet refunds follow the provider timeline. Customers are advised to check their statements after the expected period and contact [email protected] if funds have not arrived.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital course content is treated as a service under UK law. Once access is granted and materials are viewed, the transaction is considered fulfilled. Subscription-style access to ongoing modules ends automatically at the agreed term with no automatic renewal unless explicitly selected. Promotional offers are subject to their own terms stated at purchase. Early termination of a subscription may result in a pro-rated refund only if the full cooling-off period remains active and no content has been consumed.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved before access is granted. Duplicate charges are investigated upon notification and corrected within five working days. Chargeback requests are reviewed in line with card scheme rules. Suspected fraudulent activity results in immediate account suspension and referral to relevant authorities. Customers reporting unauthorised transactions should contact their bank and [email protected] simultaneously.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect statutory rights under the Consumer Rights Act 2015, UK GDPR, the Data Protection Act 2018, and the Payment Services Regulations. Customers retain the right to receive services of satisfactory quality and to remedies for faulty digital content. Nothing in this policy limits the ability to seek redress through the courts or alternative dispute resolution schemes available in the United Kingdom.
Contact Route, Policy Changes, and Last-Updated Date
Questions about this policy should be directed to [email protected] or by post to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. Telephone enquiries are handled on 01494 671234. newsspherx may update this policy to reflect changes in law or business practice. The current version date appears at the beginning of the document. Continued use of the website after updates constitutes acceptance of the revised terms. Customers are encouraged to review the policy periodically.